- ِAbout Job
Odoo Support Specialist
The Odoo Support Specialist role at Aptuem is built around helping clients get continuous value from their ERP system after implementation. It is a role for someone who can understand user needs, follow business workflows, and provide clear, structured support that keeps daily operations running smoothly.
Role Overview
In this role, the specialist supports live Odoo environments by handling client requests, analyzing reported cases, guiding users, and coordinating with the internal team when needed. The focus is not only on solving issues, but also on improving user confidence, system adoption, and the overall support experience.
Requirements
- Odoo ERP Functional Knowledge
- Support Ticket Handling
- Issue Analysis & Troubleshooting
- Client Communication Skills
- Business Workflow Understanding
- Case Documentation & Follow-up
- Testing & Solution Validation
- Problem Solving & Support
What You’ll Be Responsible For
You’ll support live Odoo clients by managing support cases, investigating user issues, guiding system usage, and helping ensure stable daily operations across different business workflows.
Manage Support Cases
Handle client tickets and follow up professionally.
Guide System Usage
Help users understand workflows and features.
Analyze User Issues
Review reported problems and identify causes.
Validate Solutions
Test fixes and confirm proper resolution.
Ready to take the next step in your career?
If this opportunity aligns with your experience and how you like to work, we’d like to hear from you.
Open Positions
Join Aptuem. A Team That Builds Real Systems for Real Businesses
Build real ERP solutions, work directly with clients, and deliver systems that support actual business operations.