Odoo Support & Training
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- Our Expertise
Reliable Support and Practical Training for Odoo Users
We provide ongoing Odoo Support & Training services to help businesses operate confidently on Odoo. From daily system support to structured user training, we ensure teams can use Odoo efficiently and resolve issues without disruption.
Service Overview
At Aptuem Solutions, our Odoo Support Services and Odoo Training Services are designed to keep your ERP system stable, efficient, and fully adopted by users. We focus on real operational support—not generic helpdesk responses.
We provide Odoo Technical Support for day-to-day issues, system behavior, and functional questions, alongside structured Odoo User Training for end users, key users, and administrators. Our approach ensures knowledge transfer, faster issue resolution, and long-term system reliability.
What's Included
Our Odoo Support & Training services are designed to protect your ERP operations, minimize downtime, and ensure users can work efficiently on Odoo with confidence.
- 24/7 Helpdesk Access
- AI Support Bot
- Access to Recorded Sessions
- Standard SLA Commitments
- Incident Escalation & Monitoring
- Post Go-Live Support
- Issue Tracking & Reporting
Why Choose Aptuem for Odoo Support & Training?
Choosing the right support partner is essential to keep your ERP running smoothly after go-live. At Aptuem Solutions, we provide structured Odoo Support & Training services that combine fast issue resolution, user enablement, and predictable service levels—ensuring stable daily operations on Odoo.
24/7 Support Coverage
Our clients have continuous access to a dedicated helpdesk, ensuring issues can be reported and handled at any time without disrupting business operations.
AI-Enhanced Support
An AI support bot assists users with common questions, guidance, and faster ticket handling—reducing resolution time for routine issues.
Clear SLA Commitments
We operate with defined SLA commitments, providing transparent response and resolution targets based on issue priority and business impact.
Practical User Enablement
Beyond fixing issues, we focus on training and knowledge transfer, ensuring users understand the system and can work confidently with Odoo.
Related Services
Transform Your Business with Odoo ERP, Powered by Aptuem
From business analysis to go-live, we turn Odoo ERP into a reliable operating system for your entire business.
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- Frequently Asked Questions
Got Questions? We’ve Got Answers.
What do your Odoo Support Services cover?
Our Odoo Support Services cover day-to-day Odoo Technical Support, issue troubleshooting, configuration guidance, incident handling, and operational assistance. Support is delivered through tracked tickets and structured escalation until resolution.
Do you provide 24/7 helpdesk access?
Yes. Tickets can be submitted 24/7 through the helpdesk portal and email. For P1 critical incidents, we provide 24×7 on-call coverage with escalation through WhatsApp/Phone hotline.
What are your Standard SLA commitments?
We follow clear SLA targets by priority:
P1 (Critical / production down): response 1 hour, temporary fix 4 hours, resolution 1 business day
P2 (High): response 2 hours, temporary fix 8 hours, resolution 2 business days
P3 (Normal): response 4 hours, resolution 3 business days
P4 (Low): response 1 business day, handled in the next sprint
How can we reach support (portal, email, WhatsApp, chatbot)
You can contact support via:
Helpdesk Portal (preferred): fully tracked for SLA metrics
Email: auto-creates a ticket
Chatbot / AI Bot: 24/7 automated assistance + human coverage during business hours
WhatsApp / Phone Hotline: recommended for P1 after-hours escalation
Video meetings: by appointment for troubleshooting or training sessions
Do you provide Odoo Training Services and Odoo User Training?
Yes. Our Odoo Training Services include practical Odoo User Training sessions and guided walkthroughs aligned with daily workflows. Training sessions can be scheduled as remote video meetings through a ticket.
What is excluded from support (customizations, new features, integrations)?
Support is focused on operational assistance and issue handling. Exclusions typically include new custom development, major module builds, new third-party integrations, large-scale data migration requests, and upgrade/migration projects—these are handled via a separate scope (SOW).